Faq

  • 1. What is Cash on Delivery (COD)?
  • Cash on Delivery (COD) is a payment method where you pay for the product only when it arrives. This means you do not need to make an advance payment, and payment is made only after the package is delivered and you confirm that the product is in good condition.
  • 2. In which areas is COD available?
  • Currently, we offer COD service for the Middle East region. The areas where COD is available will be displayed during checkout.
  • 3. When will my order be delivered?
  • Orders are usually delivered within 3 to 7 working days after confirmation. Please note that delivery times may vary depending on the specific region.
  • 4. What should I do if the product is damaged or defective?
  • If you receive a damaged or defective product (e.g., packaging damage), please report it to the delivery person at the time of receipt, or contact our customer service team within 24 hours of receiving the item. We will offer a replacement or return depending on the situation.
  • 5. Can I change my order?
  • Once the order is processed and shipped, we cannot make any changes to it. If you need to make changes after confirming the order, please contact our customer service team as soon as possible.
  • 6. Can I refuse to accept the package?
  • If you decide you no longer want the product, you may refuse to accept the package when it arrives. Please note that refusing the package may result in some return shipping fees.
  • 7. Can I choose a different payment method?
  • Currently, we only accept Cash on Delivery (COD) as the payment method. All payments will be made at the time of delivery.
  • 8. How do you ensure the security of my personal information?
  • We take strict privacy protection measures to ensure that your personal information is secure throughout the purchasing and delivery process. All payment information is securely collected by the delivery personnel at the time of delivery and is not stored on our website.
  • 9. What happens if my package is lost or damaged?
  • If the package is lost or damaged during delivery, please contact our customer service team immediately. We will investigate the issue and take appropriate actions to ensure you receive a satisfactory resolution.
  • 10. How can I contact customer service?
  • You can contact us via the "Contact Us" page on our website or by calling our customer service hotline. Our team is ready to assist you at any time.